Privacy policy

Last Updated: July 21, 2026

Privacy Policy

At Cerivao, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact our customer support team.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information that is necessary to provide our products, process orders, improve our services, and communicate with customers.

The types of information we may collect include:

Order Information: When you make a purchase, we collect information such as your name, billing address, shipping address, email address, phone number, order details, and payment-related information required to complete your transaction.
Account Information: If you create an account on our website, we may collect information associated with your account, including your name, email address, and account preferences.
Customer Support Information: When you contact us, we may collect information provided in your communication, including questions, feedback, and order-related details.
Device and Usage Information: We may automatically collect certain technical information, including IP address, browser type, device information, pages visited, and website activity data.

How We Use Your Information

We use collected information for the following purposes:

Processing and fulfilling orders
Providing customer support and responding to inquiries
Confirming payments and preventing fraudulent transactions
Providing order updates, shipping notifications, and service-related communications
Improving our website, products, and customer experience
Managing customer accounts and preferences
Complying with applicable legal requirements

We only use personal information for legitimate business purposes and do not collect unnecessary personal information.

Information Sharing

Cerivao does not sell, rent, or trade customers' personal information to third parties for their own marketing purposes.

We may share information with trusted service providers that help us operate our website, process transactions, deliver orders, and provide customer services.

These service providers only receive the information necessary to perform their services and are required to protect customer information.

Trusted Service Providers

We work with trusted third-party service providers, including:

Shopify: Our online store platform that helps us operate our website, manage orders, and provide secure shopping functionality.
Payment Service Providers: Payment partners that securely process transactions and payment information.
Shipping and Logistics Providers: Service providers that help process, deliver, and track customer orders.
Analytics and Website Service Providers: Tools that help us understand website performance and improve user experience.

These providers process information according to their own privacy policies and applicable data protection requirements.

Payment Information Security

Payment information is processed securely through trusted payment service providers. Cerivao does not store complete payment card numbers on our servers.

Payment providers use appropriate security measures to protect payment information during transactions.

Cookies and Similar Technologies

Cerivao uses cookies and similar technologies to improve website functionality, analyze website usage, and provide a better shopping experience.

Cookies are small text files stored on your device when you visit our website. They help us remember preferences, understand visitor behavior, and improve website performance.

The types of cookies we may use include:

Essential Cookies: Required for basic website functions, such as shopping cart operation, checkout processes, and secure website access.
Functional Cookies: Help remember user preferences, such as language settings and browsing preferences.
Analytics Cookies: Help us understand how visitors use our website, including pages visited and website performance.
Advertising Cookies: May be used to provide more relevant marketing content and measure advertising effectiveness.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Our website uses Secure Socket Layer (SSL) encryption technology to protect information transmitted between your browser and our website.

Although we take appropriate precautions, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our services, complete transactions, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize the information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

California Privacy Rights (CCPA/CPRA)

California residents may have the following rights under applicable privacy laws:

Right to Know: Request information about the personal information we collect, use, and disclose.
Right to Access: Request access to personal information we maintain about you.
Right to Delete: Request deletion of personal information, subject to certain legal exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: Opt out of the sale or sharing of personal information for targeted advertising purposes.
Right to Non-Discrimination: Exercise privacy rights without receiving discriminatory treatment.

Cerivao does not sell personal information.

European Privacy Rights (GDPR)

For customers located in the European Economic Area (EEA), applicable data protection laws may provide the following rights:

Right to access your personal information
Right to correct inaccurate information
Right to request deletion of personal information
Right to restrict or object to certain processing activities
Right to request data portability
Right to withdraw consent where processing is based on consent

Children's Privacy

Cerivao does not knowingly collect personal information from children under the age required by applicable privacy laws.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information.