Terms of Service

Last Updated: July 21, 2026

Terms of Service

Welcome to Cerivao. These Terms of Service govern your access to and use of the Cerivao website, products, and services. By visiting our website, placing an order, or using any services provided by Cerivao, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, please discontinue using our website.

About Cerivao

Cerivao is operated by Liling Rongqi Porcelain Co., Ltd., a company specializing in ceramic product development and manufacturing.

These Terms of Service apply to all visitors, customers, and users who access or use the Cerivao website and services.

Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms of Service.

By using our website, you agree that you will not:

Use the website for any illegal or unauthorized purpose
Attempt to gain unauthorized access to website systems, servers, or customer information
Interfere with website functionality, security, or performance
Upload harmful files, malicious code, or content that may damage the website
Collect or use website content for unauthorized commercial purposes
Misrepresent your identity or provide inaccurate information

Personal and Non-Commercial Use

Products and content provided by Cerivao are intended primarily for personal and household use.

You may not purchase, copy, reproduce, distribute, resell, or commercially exploit Cerivao products, website content, images, descriptions, trademarks, or other materials without prior written authorization.

Any unauthorized commercial use of our products, content, or brand materials may result in legal action.

Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, dimensions, and other information displayed on our website are accurate.

However, actual product appearance may vary slightly due to differences in device displays, lighting conditions, manufacturing processes, and other factors.

We reserve the right to correct errors, update product information, or modify product details at any time without prior notice.

Orders and Order Acceptance

Submitting an order through our website does not guarantee acceptance of your order.

Cerivao reserves the right to accept, refuse, or cancel any order for reasons including, but not limited to:

Product availability issues
Errors in product information or pricing
Suspected fraudulent or unauthorized transactions
Violation of these Terms of Service

If an order is canceled after payment has been processed, we will issue a refund according to our payment processing procedures.

Pricing and Payment

All prices displayed on our website are listed in U.S. dollars unless otherwise stated.

Prices, discounts, promotions, and product availability may change at any time without prior notice.

Cerivao reserves the right to correct pricing errors or inaccurate information. If a pricing error affects your order, we will contact you before processing the order.

Payment must be successfully completed before an order can be processed and shipped.

Shipping Policy

Shipping information, processing times, delivery estimates, and shipping coverage are described in our Shipping Policy.

By placing an order with Cerivao, you acknowledge and agree to the shipping terms provided in our Shipping Policy.

Returns and Refunds

Returns, exchanges, refund eligibility, and related procedures are described in our Refund & Return Policy.

Customers must review and follow the requirements outlined in our Refund & Return Policy when requesting a return or exchange.

Intellectual Property Rights

All content available on the Cerivao website, including but not limited to text, product descriptions, images, graphics, logos, designs, trademarks, icons, and website materials, is owned by or licensed to Liling Rongqi Porcelain Co., Ltd..

These materials are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, publish, distribute, display, sell, or use any Cerivao intellectual property without prior written permission.

User Generated Content

If you submit reviews, comments, photos, feedback, suggestions, or other content to Cerivao, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content for business and marketing purposes.

You represent that any content you submit:

Does not violate any third-party rights
Does not contain unlawful, misleading, or harmful information
Does not include offensive, abusive, or inappropriate material
Is submitted with your authorization

Cerivao reserves the right to remove user-generated content that violates these terms or applicable laws.

Account Responsibilities

If you create an account with Cerivao, you are responsible for maintaining the confidentiality of your account information and password.

You are responsible for all activities conducted through your account.

Please notify us immediately if you believe your account information has been compromised.

Account Termination

Cerivao reserves the right to suspend or terminate accounts or restrict access to our website if we believe a user has violated these Terms of Service, engaged in fraudulent activity, or used our services in an unlawful manner.

Termination of access does not affect any rights or obligations that arose before termination.

Website Availability and Disclaimer

We strive to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

The website and its content are provided on an "as available" basis without warranties of any kind, whether express or implied, except where required by applicable law.

Cerivao does not guarantee that website information will always be completely accurate, current, or free from errors.

Limitation of Liability

To the maximum extent permitted by applicable law, Cerivao and Liling Rongqi Porcelain Co., Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Your use or inability to use our website
Products purchased through our website
Delays, interruptions, or errors in website services
Unauthorized access to information
Events beyond our reasonable control

Our total liability related to any purchase shall not exceed the amount paid by the customer for the applicable order, except where such limitation is prohibited by law.

Force Majeure

Cerivao shall not be responsible for delays, failures, or interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, transportation disruptions, system failures, labor disputes, government actions, or other unexpected events.

Third-Party Services and Links

Our website may include links to third-party websites, applications, or services.

Cerivao is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services is subject to their own terms and policies.

Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms of Service, your use of our website, or any product purchased from Cerivao shall first be addressed through good-faith communication with our customer support team.

If the dispute cannot be resolved through communication, the parties agree to seek resolution through binding arbitration where permitted by applicable law.

You agree that disputes will be resolved on an individual basis and not through class actions or representative proceedings, unless prohibited by applicable law.

Governing Law

These Terms of Service shall be governed and interpreted in accordance with applicable laws, without regard to conflict of law principles.

Privacy Policy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have reviewed and accepted our Privacy Policy.

Changes to These Terms

Cerivao reserves the right to update or modify these Terms of Service at any time.

Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted means you accept the updated terms.